The Pakistan Telecommunication Authority (PTA) has conducted comprehensive Quality of Service (QoS) surveys in 19 cities spanning Punjab, Khyber Pakhtunkhwa, Sindh, Balochistan, and the Islamabad Capital Territory. The surveys aimed to evaluate the performance and service quality provided by Cellular Mobile Operators (CMOs) to their customers.
Utilizing advanced automated QoS Monitoring & Benchmarking Tools, the survey focused on key QoS Key Performance Indicators (KPIs) encompassing mobile network coverage, voice, SMS, and mobile broadband services. The survey teams strategically selected routes encompassing main roads, service roads, and a majority of sectors/colonies within the surveyed areas. The rankings of CMOs determined based on their compliance with the defined thresholds in their licenses and QoS Regulations. Rankings assigned in Mobile Network Coverage, Voice Services, and Mobile Broadband Speed segments.
Results from the survey highlighted that CMOs generally meet the criteria for upload and download speeds, showing significant improvement compared to previous assessments. However, network latency and webpage loading time displayed room for enhancement. In specific instances, certain Voice KPIs found to below the licensed thresholds in certain areas. Operators issued directives to rectify these issues and elevate service quality to meet the stipulated standards.
The survey findings, available on PTA’s official website (https://pta.gov.pk/en/consumer-support/qos-survey/qos-survey), underscore PTA’s commitment to diligent service quality monitoring activities. The goal is to encourage mobile operators to provide superior mobile services, fostering a competitive environment that benefits consumers.